INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Who can purchase from Bigwholesale.co?
Our platform only serves registered and verified customers. All buyers must complete our verification process before placing any orders to ensure authenticity and compliance with our internal policies.
2. Are the products sold only in bulk?
Yes. All items listed on Bigwholesale.co are offered in bulk or wholesale packages, designed to reduce logistics costs and support large-scale distributions efficiently.
3. What types of relief products are available?

We provide a wide range of essential product categories, including:

  • Basic food items (rice, flour, bread, instant food, milk powder).
  • Hygiene kits (soap, baby diapers, sanitary pads, toothpaste).
  • Winter supplies (blankets, warm clothing, firewood, tents).
  • Basic medicines and light medical equipments.

All products are sourced from local suppliers, helping to strengthen community economies and create local job opportunities.

4. How does the purchasing process work?
  • Browse and select your desired package
  • Add it to your cart
  • Proceed to checkout and make payment via bank transfer
  • Once payment is confirmed, our team will process and arrange delivery to the designated recipient or warehouse

Note: Orders are only processed after payment has been successfully received.

5. Can the goods be delivered directly to the recipients?
Yes. We can arrange delivery directly to the designated recipient or distribution point, within our current service coverage area.
6. What are the delivery timelines?

Ready stock items: 5–7 working days

Pre-order items: Additional 2–3 working days for processing

Delivery timelines may vary slightly depending on location and logistics conditions.

7. What is the minimum order quantity (MOQ)?
Each product page lists its respective MOQ (minimum order quantity), depending on the product category and supplier.
8. Do you offer custom packaging with logos?
Yes. For large volume orders, we can provide custom packaging with your logo upon request.
9. How can I track my order status?
Each order will have a reference number. Once the delivery is completed, a Proof of Delivery (POD) will be shared via email to the registered email.
10. Is international shipping available?
Currently, bigwholesale.co focuses on local distribution only. All prices are listed in Malaysian Ringgit (MYR), and deliveries are managed directly to the intended recipients within the supported areas.
11. Do you offer discounts for large orders?
Yes, we offer discounted rates for bulk orders to help customers save more on high-volume purchases.
12. What are the accepted payment methods?

At present, we only accept bank transfers. Cash-on-delivery (COD) and other payment methods are not available. Orders will only be processed after payment is received.

13. Can I cancel or refund my order?
Currently, order cancellations are not allowed once payment has been made. However, if any goods are damaged during delivery, we will replace them with equivalent items at no additional cost.
14. Will I receive an official invoice or receipt?

Yes. All payments made through Bigwholesale.co generate an official invoice and receipt automatically, sent via email upon confirmation of payment.

15. How can I contact customer support?

For any inquiries, assistance, or partnership requests, please reach out to our support team at:
📧 [email protected]

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